Return Policy
Our commitment to your satisfaction with every handmade creation
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Our Satisfaction Promise
At Merchantrrrangei, we take pride in every handmade card and printing product we create. Your satisfaction is our top priority, and we want you to be completely happy with your purchase.
Standard Products
Return Window
You may return standard (non-customised) products within 14 days of delivery for a full refund, provided they are:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
How to Return
To initiate a return:
- Contact us at clients@merchantrrrangei.world with your order number
- We will provide return instructions and a return authorisation
- Package items securely to prevent damage during transit
- Return items within 7 days of receiving authorisation
Custom and Personalised Products
Due to the bespoke nature of our handmade cards and custom printing services, we cannot accept returns on personalised items unless:
- The product is defective or damaged
- We made an error in the design or production
- The product significantly differs from the approved proof
We strongly encourage reviewing all proofs carefully before approval, as custom orders begin production immediately after confirmation.
Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- Include your order number and description of the issue
We will either replace the item at no additional cost or provide a full refund, including return shipping costs.
Refund Process
Once we receive and inspect your return:
- We will notify you of the refund status within 3 business days
- Approved refunds are processed to the original payment method
- Refunds typically appear within 5-10 business days, depending on your bank
Return Shipping
For standard returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
For defective or incorrectly fulfilled orders, we will cover return shipping costs.
Exchanges
We are happy to exchange standard products for different designs within our collection. Contact us to arrange an exchange, subject to availability.
Cancellations
Orders may be cancelled within 24 hours of placement for a full refund. After this period, or once production has begun on custom orders, cancellations may not be possible.
Contact Us
For any questions about returns or refunds, please contact us:
Merchantrrrangei
4 Barrow St, Grand Canal Dock, Dublin 4, Ireland
Email:
clients@merchantrrrangei.world
Phone:
+353 1 436 1000